Sub-processors List
To deliver resilient cloud hosting, database storage, transactional notifications, and optional AI inference, [Syntropy AI Global LLC] engages carefully vetted third-party sub-processors. All rows in the table below are clearly labeled placeholders ready for your production vendor details.
1. How We Vet and Govern Sub-processors
Before we allow any cloud or infrastructure vendor to process data for our platform, we review their security controls and sign a binding Data Processing Agreement with them.
Prior to engaging any third-party sub-processor, [Syntropy AI Global LLC] evaluates the vendor’s security architecture, encryption standards, and data protection commitments, and executes a written Data Processing Agreement incorporating Standard Contractual Clauses (SCCs) where applicable.
2. Table of Authorized Sub-processors (Placeholder Rows)
This table lists each infrastructure provider placeholder, what they do for our platform, and where their servers are located.
Replace the bracketed placeholder rows below with your exact production infrastructure providers prior to customer publication:
| Sub-processor Name (Placeholder) | Purpose of Processing | Data Categories Processed | Hosting Location / Region |
|---|---|---|---|
| [Cloud Infrastructure Provider Placeholder, e.g., Amazon Web Services / Google Cloud Platform] | Primary cloud compute, VPC networking, encrypted object storage, and load balancing | All application telemetry and encrypted tenant workspace data | [United States / EU Region Placeholder] |
| [Managed Database Provider Placeholder, e.g., Cloud SQL / RDS PostgreSQL] | Managed relational database storage and automated encrypted PITR backups | Tenant records, inventory ledgers, and CRM pipeline tables | [United States / EU Region Placeholder] |
| [Transactional Email & Messaging Provider Placeholder, e.g., Postmark / SendGrid / Twilio] | Delivery of password resets, shift variance alerts, and CRM workflow notifications | Recipient email addresses, phone numbers, and notification payloads | [United States Placeholder] |
| [Error & Performance Telemetry Provider Placeholder, e.g., Sentry / Datadog] | Application crash diagnostics, API latency monitoring, and security alerting | Pseudonymized error stack traces, request IDs, and IP metadata | [United States / EU Placeholder] |
| [Enterprise AI Inference Provider Placeholder — Scoped Zero-Retention API] | Optional SOP support assistant retrieval and structured document extraction | Scoped query prompts and SOP document snippets (Zero training retention) | [United States Placeholder] |
3. Subscribing to Sub-processor Change Notifications
Enterprise customers can email privacy@[yourdomain.com] to receive advance notice before we add a new sub-processor.
We will update this page at least `[30 days]` prior to authorizing any new sub-processor to process Customer Personal Data. Enterprise customers with an executed DPA may subscribe to email change notifications by contacting privacy@[yourdomain.com].