Question 1

Can we license just one product (e.g., Lottery Management or CRM) instead of the full suite?

Accepted Answer

Yes. Every Syntropy AI Global product is modular. You can start with Lottery Sales & Inventory Management, Enterprise CRM, or POS Systems standalone, and enable additional modules later under the same organization account.

Question 2

How does per-store vs. per-user pricing work?

Accepted Answer

Retail store modules (Lottery Management and POS Systems) are licensed per active store location or register terminal, allowing unlimited cashier shift logins per store. Enterprise CRM is licensed per active sales or operations seat.

Question 3

What happens if we switch from monthly to annual billing?

Accepted Answer

You can upgrade from monthly to annual billing at any time in your billing settings or through your account manager to lock in annual volume rates across all active locations.

Question 4

How is Custom Software Development priced?

Accepted Answer

Custom engineering engagements are scoped under the Enterprise tier using either fixed-price milestone deliverables following a Technical Discovery phase or a dedicated monthly engineering pod retainer.

Store & Location Tier Estimator