We keep your software running — and getting better.
Hand day-to-day application and cloud operations to a team that monitors, patches, fixes, and improves your systems under clear service levels.
When to bring us in
- Your internal team spends more time firefighting than building
- A vendor has left and nobody maintains a critical system
- You need defined response times for production incidents
- Security patches and upgrades keep slipping
Managed Services & Support capabilities
Application Maintenance
Bug fixes, minor enhancements, dependency upgrades, and technical-debt reduction.
Monitoring & Incident Response
Uptime, error, and performance monitoring with on-call response by severity.
Cloud Operations
Backups, scaling, patching, and cost reviews for your cloud environments.
Release Management
Planned releases, change control, and rollback procedures.
Helpdesk & User Support
Tier-2 and tier-3 support for internal users or your customers.
Continuous Improvement
Monthly service reviews with recommendations on performance, cost, and reliability.
How a typical engagement runs.
- 01
Transition
Knowledge transfer, access, documentation, and baseline health check.
- 02
Stabilize
Fix recurring incidents and close monitoring gaps.
- 03
Operate
Run support to agreed SLAs with transparent reporting.
- 04
Improve
Reduce incidents and cost through regular optimization.
Tools and platforms we work with.
Monitoring
- Grafana
- Prometheus
- Sentry
- Uptime monitoring
Service management
- Jira Service Management
- PagerDuty / Opsgenie
Platforms
- AWS
- Azure
- Google Cloud
- Kubernetes
What you receive
- Service transition plan and runbooks
- SLA-based support with severity definitions
- Monthly service and reliability reports
- Improvement backlog with prioritized actions
What changes for your business.
Predictable support
Clear severity levels, response targets, and escalation paths.
Fewer repeat incidents
Root-cause fixes instead of the same alert every week.
Your team builds again
Operations handled so internal engineers focus on the roadmap.
Work with us the way that fits your project.
Fixed-Scope Project
Best for: Well-defined requirements and a fixed budget
Dedicated Team
Best for: Ongoing product development
Time & Materials
Best for: Evolving scope and fast iteration
Managed Services
Best for: Systems already in production
Managed Services & Support questions
What service levels do you offer?
We agree severity definitions, response, and resolution targets per engagement. Our standard commitments are described in our Service Level Agreement.
Can you support software you did not build?
Yes. Every managed engagement starts with a transition phase where we document the system, gain access, and run a health check before taking on SLAs.
Often combined with
Cloud & DevOps
Cloud migration, cloud-native architecture, CI/CD, Kubernetes, and infrastructure-as-code.
Application Security & Compliance
Secure SDLC, security reviews, cloud security hardening, and compliance readiness.
QA & Test Automation
Manual and automated testing, performance testing, and quality engineering built into delivery.
Let’s talk about your Managed Services & Support needs.
Share your goals and constraints. A solutions architect will reply with questions, an approach, and next steps — no obligation.